Life Matters Botswana is a community platform. This policy explains how we handle your information across the mobile application, website, and related community services operated by Life Matters Botswana (Pty) Ltd.
1. Information We Collect and Why
We collect the following information:
- Account details (name, email, optional phone).
- Profile details, posts, comments, and reactions.
- Support messages sent through the app.
- Device push tokens, used to deliver notifications.
- Limited security logs, such as IP address and device or browser information.
We use this information to operate the app, deliver notifications, keep the community safe, respond to support requests, and prevent abuse.
2. Sharing
Your public profile and community content are visible to other users according to the choices you make in the app.
We do not sell personal information. We disclose data only to service providers that run the app, where required by law, or to protect users and the service.
3. Retention and Deletion
You can delete your account from Settings at any time. We immediately remove identifying profile data, revoke access and push tokens, and anonymise the account.
Posts and comments may remain as community records but are attributed to "Deleted member."
We retain minimal non-identifying audit and safety records for up to 24 months to investigate abuse, meet legal obligations, and protect the community. Backups are rotated within 90 days.
4. Your Choices
You may:
- Update your profile at any time.
- Block other users.
- Report content or accounts.
- Request support through the app.
You may ask privacy questions or appeal a moderation decision by emailing us with your account email and relevant details.
5. Community Safety
We prohibit harassment, hate, threats, sexual exploitation, self-harm encouragement, violence, spam, and illegal content.
Reports are reviewed by moderators. Content or accounts may be removed, suspended, or blocked. Appeals are reviewed by a different moderator where possible.
6. Changes to This Policy
We will update this page when our practices change and revise the effective date accordingly.
Contact Us
For questions or concerns about this Privacy Policy, please contact:
Life Matters Botswana (Pty) Ltd
BBS Mall, Gaborone, Botswana
Email: lifemattersbw@gmail.com
Website: lifemattersbw.com